Colorful vista chairs

Your client. Your quote. Our showroom.

Written by OLG Office · Published

From enquiry to installation, in partnership to support your success

Smaller jobs are often won on price. Bigger ones are usually won the moment the client sits in the chair, sees the finish and realises what’s possible. That’s hard to do from a quote and a PDF.

You know your client. We know our range inside out. Put the two together on a live opportunity and the client gets the relationship they trust and the product depth behind it. That’s the partnership we offer, on your terms.

$1.9m+
In partner projects we’ve supported in front of clients in recent months

+28%
$384k opportunity became a $492k order after we presented the range alongside our partner

+20%
Growth in project scope after the client sat on the range in our showroom

Project values shown are what the client invested with the reseller.

From enquiry to installation

Bring us in at whichever stage helps you most. On any job, we can:

  • Host your client in our showroom. For larger opportunities, your client experiences the product, compares options and sees finishes in person.
  • Go to site, with you or for you. We meet the client, walk the space and talk through what will work.
  • Present samples, finishes and alternatives. Including adapted options: different heights, the client’s own fabric, acoustics cut to any design.
  • Help follow up and progress the deal. A phone call from the product specialist often answers the question that’s holding things up.
  • Prepare proposals in your name. Your branding, your pricing with your margin, your terms and conditions. No reference to OLG unless you want one.

With you, on your behalf, never around you

  • The client relationship stays yours, start to finish.
  • We don’t discuss pricing with your client unless you’ve agreed it.
  • We don’t contact your client outside the project without you.
  • We don’t share your pricing, your clients or how you work with anyone.
office barstool and axis table

What it looked like in practice

Professional Sports Club | Site Visit and Showroom >

Our partner was up against a direct importer. We started with a site visit to measure up and understand what mattered most to the client, then presented the furniture on our partner’s behalf. The club’s team came to our showroom to sit on the product and work through options in person.

Result: the job was won against the direct importer, and the project grew by about 20% on the original brief as the client chose additional and upgraded products once they’d tried them. Total project was worth $138k.

The client was so happy with the fitout that they’ve ordered three more times through our partner since, adding around $76k. And our partner could focus on other deals while we ran the detail on their behalf.

$384K Fitout | Site Measure and Showroom >

We started with a site measure and put forward a first recommendation built around the client’s original budget. Before signing off, the client wanted to see the product in person, so our partner brought them into our showroom.

Result: while they were in, the client made some changes and upgraded a few products. The final order came in at $492k, up 28% on the original opportunity, and our partner closed a bigger job than the one they first quoted.

More recent projects >

Another sports club fitout at $564k, a finance company office at $503k and an industrial services business at $237k. In each one, our partner brought us in and our involvement helped move the deal forward.

Why it works

  • Clients buy with more confidence once they’ve sat on and handled the product.
  • One wholesale partner across seating, desking, acoustics and upholstery means the client sees more of what fits their space, and the order grows.
  • You get specialist product knowledge in the room when the job calls for it, without carrying every detail of every range yourself.
  • You free up time for other deals while we look after the detail on yours.

You’ll notice we haven’t named the partners or clients in this article. That’s deliberate. Their jobs and their relationships are theirs. If you’d like to hear how it worked, ask us and, with their permission, we’ll connect you directly.

Have a job coming up?

Talk to your OLG Customer Partnership Manager about bringing us in.

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